This is what happens when a client calls in with issues logging on to our website: Him: I think you have my email saved incorrectly because I can’t log-in. Me: Ok! I’d be happy to double-check that! [Spells out email] Him: That’s correct. But on my screen you are missing [an extra letter]. Me: Are [...]
Archive for the ‘character sketches’ Category
28 Jul
character sketch: soft spoken
He was sitting in a chair, talking on his mobile, when I called out his number. I don’t remember what he was discussing – the what isn’t important, really. The point was I could hear him, loud and clear, from where I was standing on the other side of the room. This point would not [...]
19 May
character sketches
In order to do my job efficiently and successfully, I have come to the conclusion that I need to have a fluent knowledge of at least twenty languages, a PhD in counseling and psychotherapy, the tact of a world-class diplomat, and the agility and speed of a fry-cook during a lunch rush. I do not [...]
